New York tax firm mishandled hundreds of thousands of returns, per state audit
State racked up $6 million in overtime to correct the mistakes
ALBANY— A New York state contractor hired to handle paper tax returns cost the state millions in overtime and made mistakes in nearly one quarter of the returns it processed last year, according to a state audit released Wednesday.
The review found that the contractor introduced errors into an estimated 22 percent of the more than 2 million paper returns it handled in 2013. In addition, the audit found the contractor was slow to process more than 1.8 million returns — or more than 90 percent of the total.
The state’s Department of Tax and Finance racked up $6 million in overtime to correct the problems and delays.