Council Members Seek Investigation Into Constituents’ High Water Bills
BROOKLYN — Councilman David G. Greenfield (D-Midwood/Borough Park) was joined on the steps of City Hall recently by six of his City Council colleagues and New York City water customers to demand an immediate investigation into issues with water bills caused by inaccuracies involving recently installed automated meter readers (AMRs).
In some cases, customers have received bills that are two or three times higher than they were before the city began installing these AMRs in 2009 as part of a $250 million project. Other cities that recently installed AMRs have experienced major problems with the technology, leading to massive audits and some customer refunds.
Greenfield, his council colleagues and impacted customers are asking the city Department of Environmental Protection (DEP) to immediately conduct an investigation into the meters and questionable bills and to thoroughly explain billing spikes and irregularities to customers.