The city’s $2 billion 911 call system failed the most vulnerable caught in Sandy’s wrath, survivors told the New York Post. According to complaints, 911 calls went unanswered, dispatchers feuded with each other, and operators tried to pawn off calls to the city’s 311 non-emergency line.
Mayor Michael Bloomberg, however, defended the 911 system on Monday, telling reporters, “The technology functioned perfectly. Are you ever going to have enough operators to take all the calls when all of a sudden everybody calls? No, of course not."