Mayor de Blasio halts massive, troubled 9-1-1 overhaul
Call Center in Downtown Brooklyn scene of tech glitches, overruns
After years of massive cost overruns, delays, allegations of fraud and technical problems, Mayor Bill de Blasio announced on Monday that a $2 billion overhaul of the city’s 9-1-1 system would be halted and the entire project reviewed in what the administration is calling a “sweeping multi-agency examination.”
The Emergency Communications Technology Project, a signature initiative of the Bloomberg administration, was designed to centralize the dispatch operations of the NYPD, FDNY and EMS.
The 9-1-1 call center is located in Downtown Brooklyn, with a backup in the Bronx. Dispatchers have complained of software crashes and lost data.